Fighting Fraud

Keeping you protected.

Scammers are clever—but so are you. Learn how to stay one step ahead and protect what’s yours.

We are here to help!

If you have questions or concerns about fraud, contact us immediately by visiting one of our branch locations or by calling us at (800) 244-8161.

Create Strong Passwords

Don’t use sequential numbers, full words or personal information
Don’t use the same password on multiple devices
Change your password regularly
Face or fingerprint recognition makes devices faster and more secure
Try password managers that instantly create and store passwords for you

Prevent Debit Card Fraud

Secure your debit card on your mobile app with Card Services
If your Bay State Bank debit card is lost or stolen, please call 1 (833) 337-6075

Guard Your PIN

If using an ATM, cover the keypad while entering PIN
Don’t share your PIN with anyone
Don’t store your PIN with your debit card
Only use ATMs at familiar banks

Exercise Caution Online

Don’t use public WiFi access for financial transactions
You will see a warning that says it is not secure
Only make purchases on a secure network

Recognize Phone Scams

If you don’t know the phone number, let it go to voicemail
If you answer unsolicited phone calls, don’t give out information
Better to immediately hang up. Do not engage in any way

Beware of Phishing

Criminals use many tricks
They may send you an email address or text message that seems to be from a business/person you know
Hackers use email addresses & phone numbers that seem real
Delete any suspicious messages
Never click any unfamiliar links or attachments

Practice Phone Safety

Keep all your phones apps up-to-date
Do not click on any unsolicited links
Keep your phone locked with a passcode
Don’t leave apps open when not in use
Fully log off when you’re finished

Remain Vigilant

Don’t ever have a false sense of security
If victimized, immediately notify all financial institutions
Put a security freeze on your credit, ask us how
For advice and support, call or visit us anytime

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Knowledge is Your Best Protection

Get Financially Empowered

Write Checks Safely

With Our 7 Tips

Your money is 100% safe
and insured with us!

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No worries,
be happy.

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We’re here to help.